Digital Media Help

Digital Media Help

Need in-depth personalized help?

The Arizona State Library has a FREE Tech Help phone line.

Library staff around the state will help you with:

  • computer basics
  • help with computers
  • help with devices, like smartphones and tablets
  • finding internet service offers in your area
  • getting things done online such as where to go for unemployment forms, online banking, distance learning, creating an online shop
  • using your smartphone as a hotspot wireless network
  • using the internet to stay connected to family and friends
  • accessing library online resources and digital media
  • ...and more!

Make an appointment

They are here to help you from Monday–Friday, 9:00 am–8:00 pm. In your message, please indicate a time that is best to reach you. Your options for making an appointment:

  • Call or text the phoneline at ‪(602) 529-1519.
    Leave a message and they will call you back as soon as they are able, or at the time that you request.
  • Email azlibtap@gmail.com‬
  • Complete this form to make an appointment and share some background information about your question/need/issue.
arizona tech help phone line image

Get Support with Specific Digital Media Services

The Library subscribes to these services, which are supported by the companies that offer them. The companies offer tech support beyond what library staff can help you with. Since every device is a bit different and works differently with each service, library staff and our Infoline can only offer limited technical assistance by phone, email, and in person.

The best way to get help is by contacting the experts listed below.

The companies below are the only ones who can help you with:

  • Account problems
    • Login issues, especially if you have logged in and used the service before
    • Missing or missed holds
    • Missing titles
    • Due date issues
  • Technical problems of any sort including:
    • Problems with the app
    • Titles that don't download
    • Titles that don't work properly on your device
    • Titles that have content errors, such as missing chapters

Audiobooks from OverDrive

New to OverDrive or the Libby app?
Go to Getting Started and select the device you want to use.

Get Help or Tech Support

RBdigital audiobooks have transferred to OverDrive

eBooks from OverDrive

New to OverDrive or the Libby app?
Go to Getting Started and select the device you want to use.

Get Help or Tech Support

RBdigital eBooks have transferred to OverDrive

Video Streaming Services

Kanopy

RBdigital Streaming Video

OverDrive / Libby app

Magazines

RBdigital Magazines 

  • User Guide - Includes how to login the first time, how to search for titles or articles, and how to check out and read magazines.
  • FAQs

Get Help or Tech Support

Music

Freegal

  • FAQs - Start here for any technical issue

Get Help

Language Learning

Pronunciator

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