If your Kanopy membership shows as expired and you either cannot log in or cannot stream a video, please follow these steps to reactivate.
On the Kanopy website
- Go to www.kanopy.com, opens a new window and log in to your Kanopy account.
- Hover over your name in the top-right corner and go to My Account > My Libraries.
- Select Add your library card under the library name Pima County Public Library, then enter your library card number and PIN.
- Select Save.
On the Kanopy mobile app
- Open the Kanopy app.
- Tap More.
- Tap Memberships.
- Tap Pima County Public Library in the list of memberships.
- Enter your library card number and PIN.
- Tap Verify.