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Call Infoline: (520) 791-4010

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Sunday, 10 am to 6 pm

Click on the chat button where it says, "Need help?" in the lower right corner of the screen.

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Tech support

Author book suggestions

Do you have a question about the process for promoting your book to the library? Please be sure to read the FAQ first.

What's your reading question?

The What Do I Read Next pilot blog project has ended. However, we are always happy to answer your reading questions over email.

Please provide a little bit of your reading background (interests, authors, etc.)

Question for Ask a Librarian

Question, comment, or suggestion about library policies, programs, or services

I need tech support for...

digital media - OverDrive, Libby app, Hoopla, Kanopy Streaming Video, Freegal Music, or other

logging in to Library website or other service

the library's filter on a PC inside the library

What website are you trying to access?

Which digital media service are you using?

OverDrive or Libby app: eBooks, AudioBooks, Magazines, Comics, Streaming Video (Qello, IndieFlix), Universal Class online courses

Hoopla: eBooks, Comics, Audiobooks, Music, Movies, TV, BingePass

Kanopy Streaming Video

Freegal Music

What are you using to access the digital media service?

Since every device is a bit different and works differently with each service, library staff can only offer limited technical assistance by phone, email, and in person. The real experts can be contacted on our Digital Media Help page. Start by contacting tech support for the service you’re using. They offer quick and accurate service!

Tell us about your device - brand, operating system, browser, version...

I'm logging in to....

my account to see due dates, checked out items, holds on physical items, etc.

my account for a digital media service - OverDrive, Freegal, Kanopy, IndieFlix, Qello

a library research or learning tool from the E-Library

Describe the problem

Do you get an error message? If so, what does it say?

Name*

When logged in, this form will auto-fill with your full name, as entered into your library account (including your middle name). If the name in your account needs to be updated, please let us know in your question above, or contact your local library in-person or over the phone.

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Email*

If this is the incorrect email address, please update it online here -- putting the correct address into this form will not update your account.

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Phone*

When logged in, this will auto-fill with the phone number in your library account. If it needs to be updated, please let us know in your question above, or contact your local library in-person or over the phone.

Library location

You can update your location preferences here.