Since every device is a bit different and works differently with each service, library staff can only offer limited technical assistance by phone, email, and in person. The real experts can be contacted below. Start by contacting tech support for the service you’re using. They offer quick and accurate service!
Audiobooks
OverDrive / Libby
- New to OverDrive or the Libby app? Go to Getting Started and select the device you want to use.
- Online: Help Pages
- By email: Fill out Tech Support Form
- Did you get a replacement library card? Fill out this form to get your checkouts and holds moved to your new card number.
RBdigital (formerly OneClickdigital)
- New to RBdigital? Watch this tutorial.
- Online: Help pages
- By email: yoursupport@recordedbooks.com
- By phone: (877) 772-8346
Hours: Monday-Friday, 8:30 a.m. to 7 p.m. (EST)
eBooks
OverDrive / Libby
- New to OverDrive or the Libby app? Go to Getting Started and select the device you want to use.
- Online: Help Pages
- By email: Fill out Tech Support Form
- Did you get a replacement library card? Fill out this form to get your checkouts and holds moved to your new card number.
RBdigital
- New to RBdigital? Watch this tutorial.
- Online: Help pages
- By email: yoursupport@recordedbooks.com
- By phone: (877) 772-8346
Hours: Monday-Friday, 8:30 a.m. to 7 p.m. (EST)
Language Learning
Pronunciator
- Online: Tech Support
- By phone: (800) 328-1776
Magazines
RBdigital Magazines
- Fill out RBdigital Magazines Support Form
- By email: yoursupport@recordedbooks.com
Music
Freegal
- By email: Ask a Librarian
- By phone: (520) 791-4010
Monday-Thursday, 9 a.m. to 6 p.m.
Friday, 9 a.m. to 5 p.m.
Saturday, 10 a.m. to 5 p.m.
Sunday, 1 p.m. to 5 p.m.
Video
Kanopy
- Online: Help pages, opens a new window (Technical Matters)
- By email: Send help request to Kanopy Support
RBdigital Streaming Video on Demand
- Acorn TV: Compatible devices
- IndieFlix: Help pages
- Qello: FAQs
- By email: Fill out RBdigital Support Request form
OverDrive / Libby
- New to OverDrive or the Libby app? Go to Getting Started and select the device you want to use.
- Online: Help Pages
- By email: Fill out Tech Support Form
