Since every device is a bit different and works differently with each service, library staff can only offer limited technical assistance by phone, email, and in person. The real experts can be contacted below. Start by contacting tech support for the service you’re using. They offer quick and accurate service!
Audiobooks
OverDrive
- Online: Help Pages
- By email: Fill out Tech Support Form
RBdigital (formerly OneClickdigital)
- Online: Help pages
- By email: yoursupport@recordedbooks.com
- By phone: (877) 772-8346
Hours: Monday-Friday, 8:30 a.m. to 7 p.m. (EST)
eBooks
OverDrive
- Online: Help Pages
- By email: Fill out Tech Support Form
RBdigital (formerly OneClickdigital)
- Online: Help pages
- By email: yoursupport@recordedbooks.com
- By phone: (877) 772-8346
Hours: Monday-Friday, 8:30 a.m. to 7 p.m. (EST)
Language Learning
Pronunciator
- Online: Tech Support
- By phone: (800) 328-1776
Magazines
RBdigital Magazines (formerly Zinio)
- Fill out RBdigital Magazines Support Form
- By email: yoursupport@recordedbooks.com
Music
Freegal
- By email: Ask a Librarian
- By phone: (520) 791-4010
Monday-Thursday, 9 a.m. to 6 p.m.
Friday, 9 a.m. to 5 p.m.
Saturday, 10 a.m. to 5 p.m.
Sunday, 1 p.m. to 5 p.m.
Video
Kanopy
- Online: Help pages (Technical Matters)
- By email: Send help request to Kanopy Support
RBdigital Streaming Video on Demand
- Online: Help pages
- By email: Fill out RBdigital Support Request form
OverDrive
- Online: Help Pages
- By email: Fill out Tech Support Form
BrainHQ
- Online Help Page and Support Form
