How to borrow a mobile hotspot (for students in rural areas)

Pima County Public Library loans hotspots to students in rural school districts.

PCPL has acquired 400 Kajeet SmartSpots to provide internet access to students in rural areas.  

  • The hotspots are filtered.
  • They can only be used to do things like homework or research.
  • They are checked out with a library card. The checkout period is 4 months.
  • Once you have a library card, hotspots can be requested over the phone through Infoline (520) 791-4010—hotspots can delivered to any PCPL library for pick up. Most requests take about 1-to-2 weeks to arrive.
  • Altar Valley and Baboquivari students can call Infoline for additional options for locations to pick up a hotspot.

Request a hotspot

Read more and fill out a request for a hotspot here


Troubleshooting

Why isn't my hotspot working?

Check the device status page on this website, opens a new window. Input the phone number, ESN, MEID, or IMEI number of the hotspot device—you can find these numbers in the display menu on the hotspot. (Directions on how to check the status of the device are included in the hotspot case)

If your hotspot device status is “active” and you are having problems connecting, restart your computer, tablet, phone, or other device AND the personal hotspot. Restarting your devices will refresh the connection and may solve minor glitches in hotspot connectivity.

If you have multiple students trying to use one hotspot, your internet service will not work properly. Please check out one hotspot for each student. Each student can check out one (1) hotspot on his or her library card.

If your status is “inactive,” Leave a message for the WiFi Hotspots Team at (520) 594-5542 or send us an email.

What if that doesn’t solve the problem?

These hotspots work through the Verizon cell towers. If there is no Verizon coverage in your area, or if there is a temporary outage in your area affecting Verizon cell phone service, you will not be able to connect to the Internet with your hotspot.

You can also check for additional service interruptions from Kajeet at: https://status.kajeet.net/

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