As an added convenience for our customers, we have added pickup lockers at a few libraries.
Pickup lockers are available 24 hours a day, 365 days a year, allowing you to pick up holds when it's convenient for you.
Where are they available?
Lockers are ready for use at these libraries:
- Murphy-Wilmot Library
- Nanini Library
- Oro Valley Public Library
- Joyner-Green Valley Library
- Sahuarita Library
- W. Anne Gibson-Esmond Station Library
In the future, we plan to add lockers to:
How does it work?
When you place a hold, you will have a choice to select a Pickup Locker location.
When your hold arrives at your branch, staff will check it in and put it in a locker. You will see that it’s Ready for Pickup if you check the status online that day and you can pick it up the same day. Once we send out hold notices the following morning, your items will be checked out to your account.
When your hold is ready, you'll come to the library, go to the lockers, and enter your library card number at the locker. The door where we've placed your items will open automatically for you. Simply take the items and enjoy!
We will hold items in the lockers for three days, rather than our usual timeframe, since we anticipate the lockers to be very popular, and we’ll need to turn over the lockers more quickly than we do our regular holds shelves.
If you don’t pick up the items within the three-day period, we will take the items off your card.
Trial period for us to determine best practices
We have begun testing different procedures to see what works best. Libraries around the country manage their lockers differently, and different software allows different options. We want to use a trial period to figure out what works best in our software and in our workflows.
Thank you for your patience as we learn how best to offer this new service!