Your Right to Privacy
Pima County Public Library is committed to protecting your privacy by keeping personally identifiable information confidential. Our commitment to your privacy has deep roots in the law and in the ethics and practices of librarianship. The library holds true to the values of the American Library Association affirming that, “Privacy is essential to the exercise of free speech, free thought, and free association.” As such, we “protect each library user's right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired, or transmitted.”
The Library has a Confidentiality Policy, which outlines how we use your personal information.
In addition, Arizona State Law protects your library records from disclosure if a member of the public or the media requests them. Library records include any written or electronic record used to identify a customer. This includes, but is not limited to, your personal information, such as name, address, telephone number, or email address.
Although the library does everything we can in order to protect your privacy, there are times when we may be required by law to provide this information. Library records may be subject to disclosure to law enforcement officials under provisions of state law, the USA PATRIOT ACT, or in a civil lawsuit. Library staff may be forbidden from reporting to you that your records have been requested or obtained under provisions of the USA PATRIOT ACT.
What information do we collect?
The Library strives to collect the least amount of personally identifiable information we can. We avoid creating unnecessary records. We keep your information as long as required by the Arizona State Library, Archives, & Public Records Retention Schedules. We do not engage in practices that might place your information on public view without consent.
You may choose to submit your personal information in order to use some library services. The personal information you give to the library is kept confidential. We will not sell, license, or disclose it to any third-party except those working under contract or as required by law.
We may collect the following personal information to access library services:
- Telephone number
- Email address
- Date of birth
- Library barcode number
- Items currently checked-out, requested, canceled holds, and interlibrary loans
- Overdue items (until returned)
- Fee history
- Sign-up information for library classes and events
The Library does not keep a record of your reading history. Once you return an item it is removed from your account. You may choose to turn on the reading history feature in your online account to keep a log of items you checkout. Items with fees (damage, replacement) will remain on your account until paid. Third-party vendors, such as OverDrive or Hoopla, may keep a record of your borrowing history.
We use Google Analytics to collect data about the use of our website. We use this information to make improvements on our website and to track trends. Your personal information (name, address, etc.) is not tracked. Whenever possible, we will not track customers who have enabled the Do Not Track option in their browsers. Our website collects the following data:
- Browser type
- Anonymized internet address
- Operating system type
- Web address of the page from which you linked to our site
- Network service provider
- Interaction data
Any personal information given in email messages, chat sessions, web forms, in-person or telephone reference, or other communications is only used for the purpose for which you submitted it.
Who has access to my information?
All library customer records are confidential. Library records may only be disclosed to:
- Library staff performing job duties
- Cardholders upon proof of identity
- Parents or guardians of minor children (limited access)
- Anyone with written consent of the cardholder (limited access for linked records)
- Under court order or subpoena
If the library cardholder is under the age of 18, the parent or guardian listed in the library record may only be given limited information about that child's record. Proof of the parent or guardian's identity is required through photo identification. Library staff will only tell customers the number of books checked out, due dates, and fees owed.
You can gain access to another customer's record by linking your records. Both parties must be present and present photo identification in order for records to be linked. Information given is limited to: the number of items checked out, due dates, and fees owed. No additional information will be given.
All library customers can view and update their personal information. This can be done online or in person. Proof of your identity through photo identification is required to update information in person. A PIN is required to change this information online.
How do we protect children's privacy?
The privacy and safety of children is very important to us. Personal information collected by the library is not shared with any non-contracted agency or vendor. Due to the ease with which children can share personal information on the internet, we encourage parents and caregivers to monitor online activities.
Our Website and Public Computers
The library's website (library.pima.gov) are encrypted with HTTPS. All communications between your browser and the library website are private.
A cookie is a small file sent to the browser by a website each time that site is visited. Cookies are stored on your computer and can transmit personal information. Cookies are used to remember information about preferences on the pages you visit.
Data & Network Security
The Library uses software programs that monitor network traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. No other attempts are made to identify individual customers or their usage habits.
Public Computers & Connected Devices
The Library does not keep a record of your activities on any public computer or laptop. Any record of browsing history and activities are removed when you log out. The next customer cannot see any of your information.
All personally identifiable information is purged immediately upon the end of your public computer reservation. A log is created that includes library card number or guest pass, the computer terminal number, reservation time, and duration of the session. These data items are used to compile usage statistics.
When accessing the internet, please note that any Internet site or service that requires the user to provide personal information may not be safe. A customer who chooses to enter personal information on non-library websites while using the Library's network and/or equipment does so at his or her own risk and assumes all responsibility for any consequences.
Our wifi is open and has no security or anti-virus protections. You should make sure that your device or laptop is protected, as you assume all risks when using the wifi.
You may receive email newsletters from the Library, which we create in third-party software from OrangeBoy, Inc. We send eNewsletters to new cardholders and others based on their library activity. These eNewsletters are automatic, and you have the option to opt out of receiving future emails. We also offer two industry-specific newsletters as part of our Ignite services. To receive these Ignite newsletters, you must provide your email address.
Using third-party vendors
The Library enters into agreements with third-parties to provide online services, digital collections, streaming media content, and more. When using some of these services, you may also connect with social networks and other users.
Third-party vendors may collect and share your information, including:
- Personally identifiable information you knowingly provide. This includes: when you register for the site, provide feedback and suggestions, request information, or create shared content.
- Other information that could be used to identify you. This includes: your Internet Address (IP Address), search history, location-based data, and device information.
- Non-personally identifiable information. This includes: your ad views, analytics, browser information (type and language), cookie data, date/time of your request, demographic data, hardware/software type, interaction data, serving domains, page views, and the web page you visited immediately prior to visiting the site.
We make reasonable efforts to ensure that the Library's contracts, licenses, and offsite computer service arrangements reflect our policies and legal obligations concerning customer privacy and confidentiality. Our contracts address restrictions on the use, aggregation, sharing, and sale of information, particularly about minors.
The Library expects vendors to:
- Follow all privacy related items in the vendor contract and licensing agreements.
- Conform to library privacy policies.
- Provide a product which complies with the Children's Online Privacy Protection Act.
- Refrain from collecting or sharing additional information about customers, other than is needed for delivery of the library services provided.
Library customers must understand when using remote or third-party vendor sites that there are limits to the privacy protection the Library can provide.
The Library also suggests links to external websites that are not under contract. You are not required to give these sites your library card or any other personally identifiable information in order to use their services.
What surveillance is used at the library?
The library uses surveillance cameras, inside and outside of our locations.
Several library locations have security cameras outside and/or inside. Security camera footage is under strict control in order to comply with ARS 41-151.22. Video footage at branch locations is kept for 14 days. Access is limited to two people per library: Library Manager and Assistant Manager or designee. Law enforcement asking to view or acquire stored images will need to obtain permission from Library management or provide a court order.
How do we handle law enforcement requests?
Only Library Administration and/or their designee is authorized to receive or comply with requests from law enforcement officers. We speak with our legal counsel whenever possible before determining the proper response. Library records are not made available to any agency of state, federal, or local government without a subpoena, warrant, court order or other legal document requiring us to do so. These orders must show good cause and be in proper form. We have trained all library staff and volunteers to refer any law enforcement requests to library administrators.
Our commitment to you
Pima County Public Library does not share your personally identifiable information with third parties unless required by law. Library customers who have questions, concerns, or complaints regarding the library's handling of their privacy and confidentiality rights should contact the Library.
The Library reserves the right to change or modify this privacy statement at any time. Changes will be posted on the library's website.
Vendor Privacy Policies & Statements
Pima County Public Library licenses services and content from third-party vendors who have their own privacy policies and confidentiality practices. When you leave the library website, your interaction with these systems will be governed by their individual privacy policies. Check the privacy statements for specific vendors listed here to learn how your data is stored and used by them.
E-Library Learning & Research Tools
- ABC Mouse
- Candid eBooks / Foundation Directory Online / Foundation Grants to Individuals Online
- Chilton Library
- Data Axle Reference Solutions (ReferenceUSA)
- Digital Learn
- Ebsco MasterFILE Complete / Novelist
- Encyclopedia Britannica
- Fiero Code
- Gale Cengage
- Learning Express
- New York Times NYT Digital
- Niche Academy
- OverDrive Universal Class
- Pronunciator / ProCitizen
- Proquest Ancestry Library / Black Freedom Struggle / CultureGrams / HeritageQuest
- Smart Horizons Career Online High School
- Tumbleweed Press Tumble Math
Other Library-Service Systems
- Cisco Meraki Wifi
- Envisionware Online Payment
- Innovative Interfaces, Inc. Sierra
- Innovative Interfaces, Inc. Decision Center
- Kajeet Hotspots
- OCLC WorldCat
- OrangeBoy, Inc. Savannah
- Quipu PITS
- Right Fax (Advantage Technologies)
- Today's Business Solutions, Inc. PC and print management
- Toshiba Copy / Fax / Scan
- Unique Collection agency / Infoline Calls