We’re Hiring for the Salazar-Ajo Library!

There are multiple full-time, non-exempt Library Technical Assistant Supervisor positions across Pima County Public Library locations. This posting is for the Salazar-Ajo Library in Ajo, Arizona only. Working evenings and weekends, as assigned, are required.

This position is responsible for directing the clerical support function, the circulation desk operation, technology equipment and systems, and facility maintenance at a Pima County Public Library branch. This work involves independent action in providing extensive patron support, detailed working knowledge of a public library, well-developed supervisory skills, and communicating effectively verbally and in writing, with staff, colleagues, community partners, and the public. This position may perform simple bookkeeping tasks, including maintaining records of accounts receivable, preparing daily deposits, etc. The Library Technical Assistant Supervisor schedules and trains staff and evaluates performance, ensuring that circulation departmental policies and procedures are followed maintaining a customer service philosophy in the branch.

A successful candidate must be able to demonstrate a commitment to service underserved and multicultural communities in Pima County.

About the Department: 

• We reflect and serve a diverse community. We invite you to bring your unique experience to Pima County Public Library.
• Our Vision: Our Vision is an educated, connected community of readers, learners, doers, and dreamers.
• Our Mission: We transform lives by educating, inspiring, and connecting people.
• Our Values:
  • Education: We learn and teach every day.
  • Excellence: We exceed expectations.
  • Freedom: We defend the right to read and to know. We are free and open to all.
  • Diversity: We serve everyone. We find strength in celebrating our differences.
  • Innovation: We dream big. Anything is possible.
  • Community: We work with our community to improve lives.
  • Passion: We love what we do.

For more information about the Pima County Public Library, please visit their website at https://www.library.pima.gov   

Duties/Responsibilities:

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

Supervises and coordinates administrative support services, ensuring timely assistance in response to the needs of the patrons of the library;

Supervises circulation and/or page units at the library branch, including training, scheduling, evaluating performance, and making recommendations regarding probationary periods, employee discipline, and human resources issues in coordination with library management and County Human Resources;

Performs circulation and administrative duties, including data entry and maintenance, handles financial transactions, locates materials, processes public and interdepartmental requests, materials circulation, development, and maintenance;

Provides strong public-facing skills in person, online, and over the phone, promotes library services, answers complex questions, and resolves customer, circulation, technology, and general issues;

Develops and conducts training and instruction of department staff, regarding circulation and department policies, procedures, and use and maintenance of circulation and other library software and equipment, including staff and public utilized equipment;

Develops, creates, and presents a curriculum for online, in-person, individual, and group training on circulation procedures, equipment, and processes;

Attends branch, department, management, and system-wide meetings as a division, unit, and service level expert representative, to coordinate and provide input for library services, operations, and programs in support of the library’s strategic direction;

Assists in promoting the organization’s values and strategic goals by ensuring all direct reports actively work to incorporate library values in daily interactions;

Assists the public and staff in using the library, county, and other resources available in-person and on the Library’s website, including databases, digital resources, and the Library’s online catalog and website features;

Determines and implements priorities of workload, including monitoring levels of resources, establishing timelines, assigning work, monitoring progress, recommending changes and suggestions, writing, reviewing, and editing reports prepared by staff, and approving completed projects and reports;

Ensures compliance with county protocols when handling biohazards, including possible infectious materials and infestations;

Ensures duties and procedures conform to local, state, and federal governmental regulations, and other applicable rules and requirements;

Assists with the development, implementation, evaluation, and interpretation of department policies, projects, and procedures;

Assists with supervision of personnel relative to the area of assignment by participating in the hiring process, training employees, developing work schedules, assigning and evaluating work assignments, resolving issues, problems, and customer complaints, observing and documenting employees, and developing and interpreting policies and procedures;

Performs administrative duties by preparing reports and documentation, maintains equipment, orders, and disperses office supplies, updates and maintains databases, resolves monetary discrepancies, and approves invoices for payment;

Troubleshoots and maintains computers individually, as well as assists department and county I.T. staff in solving technological issues relative to the area of assignment;

Performs related duties for collecting and depositing monies as primary custodian for division;

Participates with department supervisory staff to assess training, building, staffing, and public needs;

Utilizes conflict management skills to de-escalate and address unexpected problems or volatile situations and complete associated documentation;

Maintains appropriate security and confidentiality of information encountered or created in the course of assigned duties;

May be in charge of the facility in the absence of managerial staff, including all associated in-charge responsibilities;

May be required to assess new technology, create proposals, and make recommendations or create procedures.

KNOWLEDGE & SKILLS:

Knowledge of:

• principles and practices of effective supervision;
• administrative and clerical procedures and systems, such as registering library accounts, ordering and processing supplies, and processing interlibrary loans;
• principals and processes for providing customer and personal services and promoting library resources to the community;
• computer systems, software, and any other technologies and/or electronics used by the library;
• principles and procedures for personnel recruitment, selection, mentoring, and training;
• the different needs of diverse communities and cultures served by the library;
• principles and techniques of staff supervision, training, and evaluation.

Skill in:

• effective time management;
• communicating effectively, orally and in writing as appropriate for the needs of the audience;
• supervising, training, scheduling, and mentoring support staff, interns, and volunteers using a strength-based approach;
• organizing, coordinating, and facilitating meetings and events;
• providing technical assistance in the use of technology to the general public;
• assisting in the development and management of specialized library services and resources as well as developing and maintaining multi-format library collections;
• evaluating and culling the collection to maintain its integrity and usefulness;
• promoting the use of library resources;
• use of automated information systems to develop and maintain spreadsheets, word processing programs, and databases, and submit routine, special, and recurring reports.

Minimum Qualifications:(1) An Associate’s degree from an accredited college in any discipline considered suitable by the appointing authority and one year of library circulation desk service experience, as well as one year of general supervisory workplace experience.

OR

(2) Two years of experience providing high-volume customer service or library circulation desk services.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

1. Customer service experience.
2. Bilingual in English/Spanish (speak, read, write).
3. Experience communicating effectively in a language(s) other than English or Spanish.
4. Interpersonal relationships and social skills.
5. Experience working in a public library.
6. Experience working with a diverse spectrum of customers of all ages, backgrounds, and socioeconomic status.
7. Experience as a direct supervisor.
8. Experience working as a cashier (point of sale system).
9. Experience with/knowledge of working with an integrated library system (ILS) and library operations.
10. Extensive knowledge of/recent experience with computer operating systems, applications, and technology. 
11. Strong cultural sensitivity and competency abilities.
12. Excellent conflict resolution skills.
13. Excellent organizational skills.
14. Excellent decision-making and problem-solving skills.

Supplemental Information:

Licenses and Certificates: Some positions may require specialized certification or licensure relative to assignment at the time of appointment or prior to completion of an initial or promotional probation period. Some positions require a valid Arizona Class D driver's license at the time of application or prior to completion of an initial or promotional probation period. Failure to obtain/maintain the required certifications/licenses shall be grounds for termination. 

Special Notice Items: Incumbents may be required to work rotating shifts, including weekends. Some positions may require bi-lingual abilities, in English and a second language, as determined by the Appointing Authority. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.  

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position. 

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.