Personal Identification Number - PIN

Why do I need a PIN?

A PIN protects your library card from unauthorized use. In the event that your card is lost or stolen, we have provided you with an extra layer of protection. The library enabled this feature to help ensure the privacy of library accounts.

In addition, a PIN is required by the library's computer system for us to provide new services.

Your PIN will be required when you:

  • login to My Account on the library's web site
  • login to use a library database
  • check out items at a self-check machine
  • login to reserve and use a library computer

Return to top

I don't have a PIN. How do I get one?

If you signed up for a library card since 2008, you created a PIN during the process. If you are unable to log in with your PIN or feel you do not have a PIN, try resetting your PIN.

If you are still having trouble, please Contact Us

Return to top

What's the format for PINs?

Your PIN must be four numerical digits long. You cannot use letters, special characters or repeating numbers such as 1212 or 2222. An example of an acceptable PIN is 5961.

Please select a PIN that you can remember. Please do not write your PIN on your library card.

I forgot my PIN. How do I reset it?

Click on the "Forgot your PIN?" link below the login box in My Account. If you have a valid email address on record with the library, you can reset your PIN online. An email will be sent to you with a link to reset your PIN.

If you do not have a valid email address on record with the library, please bring your library card and photo I.D. to your local library, and we will be happy to reset your PIN.

If you are a minor and do not have any photo I.D., you must bring your library card into your local library to reset your PIN. Staff members can assist you at the service desk.

Return to top

Can I change my PIN?

Yes, you can change your PIN in My Account. Here's how:

  • Login to My Account with your library card number and PIN
  • Click on "Modify PIN"
  • Enter your old PIN
  • Enter your new PIN twice
  • Logout of My Account

Login Problems

If you are having trouble logging in, please view our My Account Help Page or contact our Technical Support.

Pima County Website