Library Services

Personal Identification Number - PIN

Why do I need a PIN?

A PIN protects your library card from unauthorized use. In the event that your card is lost or stolen, we have provided you with an extra layer of protection. The library enabled this feature to help ensure the privacy of library accounts.

In addition, a PIN is required by the library's computer system for us to provide new services.

Your PIN will be required when you:

• login to My Account on the library's web site
• login to use a library database
• check out items at a self-check machine
• login to reserve and use a library computer

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I don't have a PIN. How do I get one?

Option 1: Login to My Account

You can set up a PIN when you login to My Account. The screens will prompt you to set up your new PIN.

Option 2: Get a PIN at the self-check machine

You may also set up a PIN at the self-check machine at your local library. Simply walk up to the machine, scan your library card, and the screens will prompt you to select a PIN. Use the touchpad on the screen to enter your PIN.

Option 3: Come to the service desk at the library

Library staff members can enter a PIN at the service desk for you. Simply bring in your library card and photo I.D. to get your PIN established.

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What's the format for PINs?

Your PIN must be four numerical digits long. You cannot use letters, special characters or repeating numbers such as 1212 or 2222. An example of an acceptable PIN is 5961.

Please select a PIN that you can remember. Please do not write your PIN on your library card.

I forgot my PIN. How do I reset it?

Click on the "Forgot your PIN?" link below the login box in My Account. If you have a valid email address on record with the library, you can reset your PIN online. An email will be sent to you with a link to reset your PIN.

If you do not have a valid email address on record with the library, please bring your library card and photo I.D. to your local library, and we will be happy to reset your PIN.

If you are a minor and do not have any photo I.D., you must bring your library card into your local library to reset your PIN. Staff members can assist you at the service desk.

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Can I change my PIN?

Yes, you can change your PIN in My Account. Here's how:

• Login to My Account with your library card number and PIN
• Click on "Modify PIN"
• Enter your old PIN
• Enter your new PIN twice
• Logout of My Account

Login Problems

If you used to have your computer remember your name and library card number, you may need to reset autocomplete to have your computer remember your library card number and PIN. Here are instructions.

Internet Explorer

The way to get your computer to remember your card number is to reset your AutoComplete in Internet Explorer.

Please follow these steps:

• Open Internet Explorer
• Go to Tools > Internet Options
• Click on Content (tab)
• Click the AutoComplete button
• Check all four boxes as shown in the image to the right.
• Click on the button to "Clear Forms" then OK in the box that pops up
• Click on the button to "Clear Passwords" then OK in the box that pops up
• Click OK twice to close Internet Options

Return to the library's web site, login to My Account, and click "Yes" when asked if you want to save this password.

Safari

• Open Safari
• Go to Edit > Preferences
• Click the "AutoFill" icon
• Click the "Edit" button next to "User names and passwords"
• Find the entry "http://librarycatalog.pima.gov" in the "Website" column with the card number in the "User Name" column
• Click on this entry
• Click the "Remove" button
• Go back to the library's homepage
• Click on My Account

As you enter a user name and password, Safari asks if you to want to save the information. Click Yes to save the name and password. Click Not Now if you may want to save the information in the future. Click Never for this Website if you don't want to be asked to save the name and password for the website again.

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