Make sure to open your NetLibrary file before you try to sync it to your portable device.
Research & Resources
Troubleshooting NetLibrary Download Problems
Go directly to NetLibrary
Trouble with NetLibrary Downloads?
Please use these instructions if your title only partially downloads.
If you are having trouble downloading from NetLibrary, do not attempt to download the book again. Instead, please follow these steps:
- Go to www.netlibrary.com
- Log in with your NetLibrary username and password.
- Go into My Checked Out Items.
- Download the item from the list again. You should now have the entire audio book.
If you are using NetLibrary for the first time, please see Getting Started.
This troubleshooting guide will walk you through solutions to the most common download problems.
On this page:
- What is the password to get the download?
- Error Message: "The link you clicked on is no longer valid."
- Error Message: Unable to acquire license... License already on another computer.
- I choose the audio quality I want, but then nothing happens.
- I can't save the file on my MP3 player.
- I burned a NetLibrary file to CD, but it won't play. Why not?
- The title doesn't seem to have downloaded completely. What do I do?
If your question is not answered here, you may call NetLibrary at 1-800-848-5800, option 7.
What is the password to get the download?
You must create a username and password for NetLibrary. This does not have to be your name and library card number, but it should be something you can remember. There is a "Create a free account" link beneath the login box, in the top right corner of the NetLibrary screen. You will be asked to enter your username and password when you check out a NetLibrary file, and the first time you open the file on your computer.
Error Message: "The link you clicked on is no longer valid. Please return to the page where you clicked on the link and try again."
If you receive this message, do not try the link again. Instead, go to www.netlibrary.com, and log in with your username and password. Once you log in, click the "My Checked Out Items" link in the top right corner of the screen. This will bring up a list of the e-audiobooks you have checked out. Use the download links from this page to get your file.
Error Message: Unable to acquire license... License already on another computer.
NetLibrary needs you to re-acquire the license. Please follow theses steps:
- Go to www.netlibrary.com.
- Login with your NetLibrary username and password. The login link is in the upper left-hand corner.
- Click on "Checked Out Items" in the upper right-hand corner.
- Click on the "Download this eAudiobook" link for the title of the book that gave you the error message.
- Click on the link in very small text that reads, "Renew your checkout for 21 Days (No Download. Only license to play file.)"
- Now you have acquired a new license and may play your file and transfer it to your MP3 player.
I choose the audio quality I want, but then nothing happens.
If you have a firewall or pop-up blocker running, it can interfere with the download. Disable the firewall and/or allow pop-ups from the site, then try the download again.
I can't save the file on my MP3 player.
Unless you are using the NetLibrary Media Center, you must download the audio book file to your computer and open it first, before the transfer will work correctly. Once the file has been opened once, you can sync it to a portable device using a compatible media player. Instructions for transferring a NetLibrary file to a portable device using Windows Media Player.
You must also add the downloaded file into the music library in Media Player. Press the F3 button to add new files. Windows Media Player will ask what folders you want to search for new files. Make sure you include the folder where you saved the audiobook.
I burned a NetLibrary file to CD, but it won't play. Why not?
NetLibrary does not allow copies of their files to be burned to CD. Built-in digital rights management will make such copies unplayable.
The title doesn't seem to have downloaded completely. What do I do?
You must use Internet Explorer browser to download titles. Firefox and other browsers do not download correctly. Delete the file from your computer. Open Internet Explorer and go to www.netlibrary.com. Login with your NetLibrary login, and go to Checked Out Items. Download the title again.
Do not attempt to download multiple titles at one time. Starting a second download while the first book is still downloading may interrupt the first download. Download your titles one at a time.