Help
Tell Me More Help and Troubleshooting Guide
If you are experiencing problems using the Tell Me More language learning database, please try the troubleshooting instructions provided on these pages.
If these suggestions do not resolve your issue, please use our Ask Technical Support Form, with a detailed explanation of what you are experiencing and we will be happy to assist you. You can also call Tell Me More technical support at 1.888.388.3535.
On this page:
Troubleshooting
The following are common problems you may encounter when trying to set up and run the Tell Me More database.
Black Screen
If the screen goes blank when you try to start a Tell Me More course, the issue is most likely with Flash software on your computer. These instructions should help you reinstall Flash Player and resolve the issue.
The Auralog components won't install
If you get to a page that tells you to install components, but then you can't get past that page, the issue may be that your computer's sound card allows for multiple inputs, and you have to tell it which one to use. These instructions will show you how to select the appropriate input and complete the component installation.
The computer is not configured to allow installation of Auralog components
If you are using Internet Explorer 7, you may encounter a screen that says "This computer's current configuration does not allow you to install Auralog components…" This issue can be resolved by adjusting the security levels on your browser. These instructions will show you how to configure Internet Explorer 7 so that it will work with the Tell Me More database.
The language course won't start. I get a screen that says "Tell Me More always opens in a new screen."
When you launch a Tell Me More language course, it opens in a new window. If this window doesn't appear, it is probably because a pop-up blocker has prevented the window from opening. These instructions will show you how to resolve this issue by allowing pop-ups from the Tell Me More site.
The speech recognition components are not working.
If Tell Me More's speech-recognition components are not working, the issue is most likely in your computer's sound settings, or in the microphne connection. It may also be that the microphone setting in Tell Me More needs to be adjusted. These instructions will help you troubleshoot all three of these issues.
I can't change the interface language.
Once you set the interface language, you are not able to change it, unless you set up a new account with a different email address. To have the interface language changed for your current account, you must call Tell Me More's technical support at 1.888.388.3535. Only Tell Me More can change the interface language for you.