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Ask Technical Support

See Help for frequently asked technical questions.

If you cannot find an answer to your question in Help, please call 791-4010 or submit this form.

What do you need help with?

Choosing a category will allow us to answer your question faster.

Please select a category Digital Books Logging in to My Account Logging in to a database Email notices Other

Tell us about your computer

Please tell us any of the following information that you know.

Whatever you can tell us about your computer will help us troubleshoot your problem.

Operating System Browser Internet Service Provider Do you use security software? Do you have a firewall?

Contact information Name: Phone: Email: Library Card Number:

I prefer to be contacted by: Phone Email

Description of the problem Please provide a detailed description of the problem

If you're having problems with Digital Books:

Which digital book service are you using? NetLibrary OverDrive

What title are you trying to download?

If you're using OverDrive, did you install the OverDrive Media Console before you downloaded your digital book?

Yes No

What error message (if any) are you receiving?