Community Impact Plan

Sharon holds her Creative License library cardCommunity impact planning starts with the community as the main point of reference. We gain important knowledge as we talk with people around their aspirations, their concerns, and how they see their community.

The process allows us to learn from people about the kind of community they want to create. It provides a roadmap that helps the Library focus on responding to community needs. It enables the Library to identify outcomes and priorities that guide the work we do.

A Community Impact Plan helps library advisory board members, the library director, and staff to reshape services and programs to fulfill the community’s vision. This plan is designed to allow the Library to be responsive to the community needs as they change.

Ken holds his Dream Big library cardThe Process

  • We learned who our audience is and what is important to our patrons through a customer research study conducted in 2014. Survey data allowed us to look at how people were using and experiencing our libraries.
  • We held community forums to help understand the challenges of our community.
  • The Library Board gave us their thoughts concerning the needs and challenges of our community.
  • Our staff contributed their ideas about our mission, vision and values. We asked the question: “If our library was 100 percent successful, what would that look like in our community?”
  • As we focused on the positive impact we want to have in our community, we researched county and municipal plans to ensure that the Library’s plan aligns with Pima County and municipal goals.

Elizabeth holds her Dream Big library cardTimeline

A Community Impact Planning (CIP) team has been involved in developing and facilitating this year-long process.

  • February: Communications strategy (CS) team works with CIP team to relate our key messages and sharpen up the vision, mission, and values using survey data.
  • April: Community forums take place at libraries in each Pima County District, including one forum for Spanish Language speakers.
  • May: Advisory board members and stakeholders learn about mission, vision and values, and share how they see the future and the Library with the community as a reference point.
  • June thru September: CS and CIP teams create spaces for staff feedback. Planning and branding sessions start with the vision and ask about positive impact the Library can have in the community and surface staff knowledge to set priorities.

Vision, Mission, and Values

Read the Library's Vision, Mission, and Values.


William hold his Ticket to Fun library cardPriorities


We are part of a larger group of educators, including schools and colleges, which improve the quality of life in our community. We offer everyone—regardless of age, background, or means—opportunities to keep learning or to learn something new.


The Library is about your hopes and dreams for tomorrow—an inspirational and aspirational concept that focuses on bringing possibilities to life and helping people change their lives.


We recognize the complete person, not just one aspect of an individual or one particular need someone might have. Everyone’s experience is different, and that’s something we value. We build community and connections around that.

Going Forward

We build community and connections around everyone’s experience, supporting the hopes and dreams of Pima County residents. Because at the Library, we bring possibilities to life and help people change their lives for the better.

Read our previous plan and outcomes: Community Impact Plan, 2013-2015.